Reviews
Honest reviews, never for sale
Reviews on Dexxoo are written by members who confirmed a business email. Companies can reply to them, but they can never edit, hide or buy their way out of one.
Who can review
- A signed-in member with a confirmed business email address.
- One review per company; you can edit or delete yours at any time.
- Not the company’s own people, nor anyone at its email domain.
- Your own genuine experience, not paid for or written for someone else.
Verified customer
A review is marked Verified customer when Dexxoo can see a real dealing between the reviewer and the company: a quote request the company received from them, or a conversation in Messages both sides wrote in.
What companies can do
- Reply publicly to every review, free.
- Ask for a paid review check of a review they believe breaks the rules. A person checks it against the rules below. It comes down only if it breaks one.
- Invite their customers to review them: every customer, not only the happy ones.
The only reasons a review is removed
- Not a genuine experience (fake, or written for someone else)
- Conflict of interest (written by the company, its staff or a competitor)
- Hate, harassment, threats or abusive language
- Private information (phone numbers, addresses or other personal details)
- Not about this company or a dealing with it
- Advertising, links or spam
- Illegal content, or content a court or authority ordered removed
When a review is removed, its writer is emailed which rule it broke and can reply for a second look. Each company profile shows how many of its reviews were removed.
Questions
- Who can write a review?
- Any Dexxoo member with a confirmed business email address. One review per company, which you can edit or delete at any time. You cannot review a company you manage or work for.
- What does “Verified customer” mean?
- Dexxoo can see a real dealing between the reviewer and the company on Dexxoo: a quote request the company received from them, or a conversation in Messages that both sides wrote in.
- Can a company remove or edit its reviews?
- No. Companies can reply publicly to every review, free. They can also ask Dexxoo to check a review against these rules (a paid review check). Only a review that breaks a rule is ever removed, whatever the company pays.
- Does Dexxoo remove reviews for money?
- Never. A paid review check pays for a person to look at the review. If it follows the rules, it stays.
- What happens when a review is removed?
- The reviewer is emailed which rule it broke and can reply to ask for a second look. The company’s profile shows how many of its reviews were removed for breaking the rules.